The Lord of the Rings: Heroes of Middle-earth
Soft Launch FAQ
Greetings Ring-bearers!
In light of our launch announcement, we’ve gotten several questions that we wanted to make sure you had the answers to.
What is Limited Territory Launch Launch?
Limited Territory Launch (or Soft Launch) is an early preview of the game that will roll out to certain regions for testing. There are a number of features, units, and polish that will be added to the game before it is ready for everyone to play at our worldwide launch.
The number of regions the game will be available in initially is small but we will expand this over time and at worldwide launch, everyone will have access to the game if they have a device that meets the minimum requirements.
The initial experience is complete but we have so much more we want to do before our official launch.
This is a great time to give feedback (if you have access to the game) and provide suggestions to help improve the game for worldwide launch.
When can I get access to the game?
We are currently rolling out to different regions during Limited Territory Launch and preparing for our worldwide launch in the future. We’ll continue to provide updates on all of our social accounts, this website, and our official LoTR Heroes Discord channel.
When are you rolling out the game to my region?
There is no public timeline that we can share at the moment but you can sign up for more information on our website here.
What happens to the game after Limited Territory launch?
Everyone will start from the beginning at the worldwide launch as there will be a wipe of all progress that occurred during Limited Territory Launch.
This is an early test of the game and while the initial experience is complete, there are many things that we may change and tweak as we go through this Limited Territory Launch phase.
What happens if I spend real money during the Limited Territory Launch?
Account progress and unlocked items earned during the Limited Territory Launch period will be reset at the end of the Limited Territory Launch period. This means that any items you purchased via In App Purchases during the Limited Territory Launch will be converted back into in-game currency of an equivalent value and credited to your account at worldwide launch.
As a token of appreciation for our Limited Territory Launch players: you will also receive an extra 25% bonus of Gems, Gold, and Unit XP purchased credited to your account at worldwide launch!
Please note that you must use the same account you used for the Limited Territory Launch when you log in at worldwide launch to access your credits.
What are the minimum requirements to run The Lord of the Rings: Heroes of Middle-earth?
Our support forum has a list of the minimum requirements for Android and iOS devices here.
What should I do if I run into an issue or bug while playing the game
Please head over to our AnswersHQ forum and fill out the issue form or use the our Discord channel #bugs-and-issues if you run into any technical issues while playing the game.
How do I provide feedback or suggestions?
The Community team will be gathering feedback from a number of channels but the best place to talk to us is on our official Discord channel #suggestions-and-feedback.
What is the roadmap for the game during Limited Territory launch?
Right now we are focused on ensuring a smooth rollout of the Soft Launch. After that, we will have regular updates on what’s coming on our Discord and social channels.
What regions is the game currently available in?
We are currently available in the following regions on both iOS and Android:
- Brazil
- Mexico
- Philippines
- Spain
- Australia (as of March 1, 2023)
- Austria (as of March 1, 2023)
This post on AnswersHQ is also tracking available regions:
Why can't I make purchases?
You can only make purchases if you have a payment method that is tied to the region(s) that are currently available (i.e. Philippines, Brazil, Spain etc)
