DESIGN HOME
Frequently Asked Questions
1. General
How do I restart my game?
At this time it is not possible to restart or reset Design Home.
How do I retrieve progress of my account through Facebook?
To retrieve your progress Design Home account with a Facebook account, please follow the following steps:
Be sure to be logged into the correct Facebook account in ALL of the following places:
Your device settings
Your Facebook app
Your device's web browser (facebook.com)
Then, please follow the following steps:
1. In Design Home, tap on the Person/Face icon in the bottom right hand corner
2. Tap on the Gear/Settings icon next to your Profile Picture.
3. Next to ""Facebook"", tap “Sign In” to link your Facebook account.
4. You'll get a pop up asking you to confirm.
5. You are then transfered to Facebook where you confirm you wish to link the app with your Facebook account.
How do I change the Language?
To change the language in Design Home, please tap on the Person/Face icon at the bottom right hand corner of your screen. Then tap on the Gear/Settings Icon, next to your Profile Picture.
Then, select the Language you want to switch to.
How Do I Remove a Message From My Inbox?
Please swipe left on any Inbox message and then confirm the message you want to delete by tapping on the Trash Can Icon.
Note: Inbox Items that are deleted will be permanently deleted from the system and may not be restored or resent.
How do I turn off Notifications?
To turn off Notifications within Design Home, please tap on the Person/Face Icon> then tap on the Gear/Settings icon next to your Profile Picture.
Then tap on the bar next to notifications to adjust the Notification Settings. If you need help with anything else, please do not hesitate to contact us again.
How do I retrieve progress of my account through Email?
To retrieve progress of your Design Home account with your linked Email Address, please follow the following steps:
1. Tap on the Person/Face Icon in the bottom right-hand corner of your screen.
2. Tap on the Gear/Settings icon to the left of your Profile Picture on the Profile Page. Settings icon which looks like a gear.
3. In the Account Settings window, tap on Edit next to the Email.
4. In the Email window tap on ""Enter email address here"" and enter in your linked Email Address.
5. If you are interested in receiving occasional offers and news from Design Home, tap on the box next to the message “I want to keep in touch!…”
6. Hit Done.
7. You will then be taken to the Verification window.
8. Look for an Email in your Email inbox titled ""Design Home - [Account Authentication]"".
9. Open the Email.
10. Go back to Design Home and enter the code you received in the “Enter Verification Code” window.
Please note: This will be a six-digit code.
Please note: The 200 Diamonds for linking an account are only sent once.
I can't find the Help Button anymore. Where did the Help Button go?
The Help Button ""?"" is now located on the right side of your Profile Page.
To access your Profile Page, tap the Face/Person Icon in the bottom right hand corner of your screen.
I didn't get my currency from completing a special offer from TAPJOY.
Note: this information refers to special offers, not the small amounts of currency that may be earned from watching video ads.
If you have completed an offer with Tapjoy/Ironsource and it is marked as REWARDED on their website, but you have not received your reward, we can investigate on our end. We are unable to assist with any offer still in PENDING or INCOMPLETE status.
Tapjoy/ironSource has its own a support system in place for you. Their staff is more than happy to investigate any issues pertaining to these offers.
Make sure you are using the same device you used to participate in the offer.
Go to the premium store at the top of your DEsign Home screen.
Scroll down and tap on "Complete Offer: Claim Your Diamonds!" This will open the offerwall.
Tap on the Menu Icon (three horizontal lines) at the upper left corner of the offerwall window.
Tap on the “Reward Status” option on the left
You will see a list of all offers. If the offer shows as "Rewarded" but you did not receive your currency in the game, you may contact us at Crowdstar. Otherwise for offers marked as "Started" Ongoing," "Pending," Tapjoy's support can assist.
For users submitting a ticket for an offer with multiple tasks/levels, select the task or level you ar missing rewards for.
Please complete the form with your email address and a description of your request as well as proof of your eligibility for a reward. Please be sure to use a working email address as it will be validated in the process of providing support.
Once submitted you’ll get an email notification with your case number, following validation of your email address (if needed).
They receive a lot of requests, so they ask that you give them time to respond to your tickets Tickets are replied to in the order they are received - but if you submit more than one ticket for the same offer your ticket will move to the bottom of the waiting list as their system sees it as a new ticket and will change the time stamp.
How do I cancel a subscription on my Apple device?
If you really want to cancel, we'll show you how below - but keep in mind that once you do, you may not be able to get the same benefits again for quite some time! Please consider your decision carefully before you choose to lose out on all the extra loot!
Glu cannot cancel subscriptions, but it is easy to do so at Apple’s site:
Open the Settings app. Tap your name.
Tap Subscriptions.
Tap the subscription that you want to manage.
Tap "Cancel Subscription." (Or if you want to cancel Apple One but keep some subscriptions, tap “Choose Individual Services.”) If you don’t see Cancel or you see an expiration message in red text, the subscription is already canceled and won't renew.
Important: Uninstalling an app will not automatically stop your subscription. You must cancel your subscription on the vendor site to end your subscription. If you uninstall the app without canceling your subscription, you will still be charged.