DESIGN HOME
Frequently Asked Questions
5. My Homes
How much do I earn for completing rooms in My Home?
You will earn $250 cash the first time you submit a room!
When do I receive My Home Review?
You will receive your My Home Review an hour after submitting your Room! You can also select Notify Me to receive a notification of when the My Home Review is ready.
What is My Homes?
My Homes includes Houses where you can design and customize, from the flooring to wallpaper. Every room in the houses for My Homes (including kitchens and bathrooms) are available for you to design!
To find the Houses you have unlocked, tap on the Trophy icon at the bottom of the screen, then tap on the My Homes tab.
How do I open My Homes?
Note: you must have reached level 4 to access My Homes.
To find My Homes, tap the House icon at the bottom of your screen,
Then tap "My Homes"
Then tap the house(s) you have unlocked. Next, choose a cover photo, and edit the name and location.
Tap the room you wish to decorate, and use your home points to unlock the room. Then design away!
Why can’t I access My Homes?
My Homes will unlock once you reach Level 4 in Design Home.
How many My Home points do I get once I reach level 4?
We'll help you with a head start! As a gift from us, you will recieve 6 Home Points once you reach level 4.
What are Home Points?
Home Points is the currency to unlock Rooms and Home Point Unlockables in My Homes. You can Home Points by completing Live Challenges through the Main Challenges tab.
You can always keep an eye out and check where you stand on Home Points by looking for the the Home Points icon.
Please note: You may maintain up to 50 earned Home Points at a time.
How do I change my Cover Photo?
To Change your Cover Photo tap your Cover Photo and select the image of the house you wish to design. Each home is set to a predetermined location, this will be shown to you when you select your photo.
How do I redesign my previous My Home room?
To redesign your room in My Homes, tap on the room you want to redesign. Then select the Redesign button, and tap Confirm.
Please Note: Redesigning a room will cost you Home Points depending on the room. If you redesign your room, you will not receive an additional My Home Review.
How do I Unlock a Room in My Homes?
To unlock a room in My Homes, select the desired Home. Tap on the room you want to open, then tap on Open Room.
You will need to use Home Points to unlock the room. Once the room is unlocked, you will then be able to start customizing the Flooring, Walls, Cabinets, and other parts in the room!
How to Earn Home Points?
You can earn more Home Points by entering Live Challenges under the Challenges tab.
With each challenge successfully entered, you are granted 1 Home point!
Will I receive multiple uses for items purchased in the Green Bubble Icons?
Once you purchase the items located in the Green bubble Icons of your My Home Room, these items will be permanently available to use in your My Homes inventory.
Are there filters for green bubble icons?
For now, we do not plan to add additional filtering for green bubble items. We may add filters in the future, we appreciate your suggestion at this time. We will bring your feedback along to the Team!
In the New Items for My Homes, why am I seeing a Gold Ribbon on my items?
Items that have a Gold Ribbon on the new items for My Homes are available to purchase with in-game currency.
The amount for the item will appear at the bottom of the item that is available to purchase. Click the blue button on the item to purchase the item.
How do I change the name of a Home in My Homes?
To change your Home name, tap on the Cover Photo. Then, find the pencil next to your My Home name, tap on the pencil and type in your desired name.
What is a Milestone Reward in My Homes?
You earn prizes along with Design Value after completing a Milestone in My Homes.
You can tap on the house icon located under your My Homes Cover Picture to check your Milestone Reward. You can find these prizes in your Inventory to use in your My Homes Rooms and Live Challenges.
Why does my newest My Home say "New" on the Home?
When a new Home or feature is available, you will see a “New” icon on the applicable Home. Be sure to click on the Home to see what newest additions are available!
Will My Room be voted on?
Your rooms from My Homes will not be voted on by other Designers.
How do I change the Location for a Home in My Homes?
To change the location of a Home in My Homes, tap on the location icon under the Cover Photo and then type in your desired location.
What happens to items I used in the old Townhouse?
Once the old Townhouse has been removed, all of the items you used in the old Townhouse will be returned to your inventory.
Why am I seeing two Townhouses that I/another player designed in My Homes?
The two Townhouses you are seeing are the old Townhouse and Deluxe Townhome. Please note that currently, only the Deluxe Townhome is available to design in My Homes, and has a new set of milestone prizes available for you to earn.
When the old Townhouse was removed, items that were used in the old Townhouse were returned to players' Inventory. If you completed any rooms in the old Townhouse before it was removed, you will still have access to the old Townhouse Album. The old Townhouse Album includes the Rooms you Designed in the Home.
How Do I gift another Player My Home points?
Unfortunately, this is not available at this time, but may become available in the future!
Why am I seeing a message saying My Next Room is ready on my available rooms in My Homes?
New Homes are unlocked as you level up. Once you have enough Home Points, you can go into your unlocked Home in My Homes, and use your Home Points to unlock any available room for designing!
Why am I seeing a message saying "In Progress" for my open room in My Homes?
The room in progress you are seeing in My Homes will let you know that the room you are working on is still available to finish designing!
Please Note: Your next room will not be available to unlock until you complete the room that is still open.
What is My Home review?
The My Home Review is an inbox message you receive one hour after completing a room in My Homes. It contains your Design Highlight and 500 diamonds. Tap on the Person/Face icon located at the bottom of the screen, then tap on Inbox to view your My Home Review.
Please Note: If you redesign your Room you will not receive an additional My Home Review.
How do I unlock the Locked Packs in My Homes?
New items that have a Lock in My Homes are available to unlock with Home Points!
To find the Home Points amount needed to unlock the pack, tap on the Home Points pack you would like to unlock. You can preview the items that will be included in the pack. A Green Button located at the bottom will show the number of Home Points required for the pack.
Tap on the Green Button to unlock the pack.
How do I access my Design Highlights?
You will receive a Design Highlight one hour after you submit your room. It will include a highlight of the items used in that room.
To check out your Design Highlight, select the room you have submitted and scroll down.
Why can I not access the Second Floor?
Once you have completed all of the rooms on the first floor of your Home in My Homes, you will then be able to access the second floor.
What are the Green Bubbles in the rooms in My Homes?
When you enter a Room you must first tap on the Green Bubbles to select wall color, flooring, cabinetry, etc. These elements must be selected before proceeding to select furniture and decor items for the Room. To complete the Room, you must have all the Green Bubble items filled.
Why am I seeing a Lock on some of the items when I tap on the Green Bubble in My Homes?
The Green Bubble items with a Lock in My Homes can be unlocked with Home Points.
Packs unlocked with Home Points will include multiple items that you can use. These items will be permanently available to use in your My Homes inventory.
If I redesign a room in My Homes, do my items go back into my Inventory?
When you redesign a room in your My Homes, your items from your previously designed room will be returned to your Inventory.
What is new in the Dream Home?
The Dream Home includes new items you can purchase and unlock to enhance the look of your rooms in My Homes.
The new kinds of items you might see include wall coverings, paints, and more!
Will the old Townhouse come back?
Once the old Townhouse has been removed from My Homes, you will have access to design the Deluxe Townhome.
You will be able to view any completed old Townhouse rooms in your Albums.
Will my Milestone items for the old Townhouse still be in my inventory, once the House is gone?
In your inventory, you will retain any milestone prizes you earned from the completion of old Townhouse rooms.
Will I receive the New Milestones from the Deluxe Townhome?
You will be able to receive the Milestone prizes when you reach the Milestone for the Deluxe Townhome.
Why am I seeing a Limited Tag for the "New items"?
The Limited tagged items are only available for purchase in Design Home, and will appear for a short time in-game.
If you purchased these Limited tagged items in Design Home, you can use these Items after the purchase period is over in the My Homes Store. The number of uses that you have left will depend on how many times the Limited tagged item was purchased in My Homes when the item was initially on sale.
Please Note: Limited wall coverings and flooring that were bought during the purchase period will remain permanently available in your My Homes inventory.
Why are there no "New Items" in my My Home?
We do not have an exact schedule for when the "New items" will be released to purchase for My Homes.
We recommend checking My Homes regularly to see the "New Items" that are currently available.
Please Note: If there are no new items available for purchase in My Homes, you will see the next available room to design in My Homes!
In My Homes: Why am I seeing Brands? Which Brands are currently available for My Homes?
We have added brands to My Homes! These are reprenentative of real-world brsnds such as West Elm, Tempaper, Benjamin Moore and many others
To check a brand out, tap the word “Brand” on the item and you will be directed to the brand's page within Design Home.
You can always check out the brand’s website by tapping on the Website button!
In My Homes: How long will the Brands be in My Homes?
We do not have an exact schedule for when the Brands will be released for purchase in My Homes.
We recommend to check My Homes regularly to see the Brands that are currently available!
Why am I seeing a message for My Homes Materials in all my My Homes rooms?
You can now purchase materials that are permanently available across the rooms of your Home.
Please Note: Some materials can only be used in certain rooms. For example, exterior flooring can only be used in an exterior room.
Can I use the items I purchased in My Home in other My Homes?
The items you purchased will only be available in your Home. If you would like to use these items in other My Homes, you will need to purchase them again in another Home.
Where are my Home Points located?
Your Home Points now appear in the top right corner beside the Currency Bar.
To see the number of Home Points you have, tap on the House Icon at the bottom of your screen. Your Home Points will appear when you're on the My Homes tab.