WHAT IS THE UBER EATS x EA SPORTS FC™ 25 PROMOTION?

This promotion offers an in-game EA SPORTS FC™ Ultimate Team™ pack for a promotional offering conducted by Uber Eats and Uber One, which can be redeemed in EA SPORTS FC™ 25 on applicable platforms.

Each Ultimate Team™ Pack for EA SPORTS FC™ 25 includes 11 Rare Gold Player Items, rated 81 or higher. All items are untradeable.

To redeem, complete the promotional offering on Uber Eats or Uber One and you’ll get a unique Ultimate Team™ Pack code via email. Head over to the promotional website to link your EA Account and enter the unique code from your Uber Eats | Uber One email. Check out the Terms and Conditions for a full list of the promotion terms and conditions.

Uber Technologies, Inc. is the Promoter of the Uber Eats x EA SPORTS FC™ 25 Promotion.

HOW LONG DOES THE PROMOTION LAST?

Check the info below to see how long the promotion is open in each participating country.

• Australia : 7:00 PM GMT on October 25, 2024, until 7:00 PM GMT on February 28, 2025.

• France : 7:00 PM GMT on November 6, 2024, until 7:00 PM GMT on February 28, 2025.

• Germany : 7:00 PM GMT on November 7, 2024, until 7:00 PM GMT on February 28, 2025.

• Spain : 7:00 PM GMT on November 18, 2024, until 7:00 PM GMT on February 28, 2025.

• United Kingdom : 7:00 PM GMT on December 5, 2024, until 7:00 PM GMT on February 28, 2025.

WHERE CAN I FIND MY CODE TO REDEEM MY UBER EATS | UBER ONE PACK?

The unique code will be sent to you via email by Uber Eats. The code expires on February 28, 2025.

HOW DO I ENTER THE PROMOTION?

To enter the promotion, complete a promotional offer provided by Uber Eats or Uber One. See Uber Eats’ or Uber One’s Terms and Conditions for details.

Once you’ve met the requirements of Uber Eats or Uber One’s promotional offer, you’ll get a unique code from Uber Eats or Uber One via email.

Follow the below steps to redeem your code and your Uber Eats | Uber One Pack.

• Go to the promotional website.

• You’ll be asked to log into your EA Account.

• You’ll then be prompted to enter the unique code you got from Uber Eats or Uber One via email.

• Launch EA SPORTS FC™ 25 on PlayStation®5, PlayStation®4, Xbox Series X|S, Xbox One, or PC via the EA app, Steam, or Epic (“Supported Platforms”). The offer isn’t available on Nintendo Switch™.

  • Make sure you log into the game with the EA Account that you used to redeem your unique Uber Eats | Uber One Pack code.

  • If you had EA SPORTS FC™ 25 open while redeeming the code during the code redemption process on the promotional website, you’ll need to re-launch the game.

  • Content is limited per game platform and will be granted to your EA Account on the first Supported Platform that you sign into after completing the code redemption process on the promotional website.

• Enter Ultimate Team™ in the game and go to the Ultimate Team™ Store to open your Uber Eats | Uber One Pack.

Your EA Account needs to be in good standing to receive the Uber Eats | Uber One Pack. Banned or suspended EA accounts won’t receive the content.

HOW OLD DO I HAVE TO BE TO PARTICIPATE?

You must be at least 18 years old to participate in the Uber Eats x EA SPORTS FC™ 25 promotion.

DO I NEED THE EA SPORTS FC™ 25 GAME?

Yes. To enter the Promotion, you’ll need to own EA SPORTS FC™ 25 game (sold separately) on a Supported Platform.

HOW DO I CREATE AN EA ACCOUNT?

If you don’t have an EA Account, go to ea.com, select the profile icon, then choose Create Account.

EA Account registration requires agreement to EA’s User Agreement and Privacy & Cookie Policy. Conditions and restrictions apply to your use of the game.

Check out our Legal & Privacy page for more info.

WHAT DO I NEED TO ENTER THE PROMOTION AND GET THE UBER EATS | UBER ONE PACK REWARDS?

You’ll need:

• Internet access

• a valid email address

• an EA Account

• EA SPORTS FC™ 25 game (sold separately) on a PlayStation®5, PlayStation®4, Xbox Series X|S, Xbox One, or PC via the EA app, Steam, or Epic (“Supported Platforms”)

• a compatible platform video game device (PlayStation®5, PlayStation®4, Xbox Series X|S, Xbox One, or PC) (sold separately).

The offer isn’t available on Nintendo Switch™.

WHERE CAN I GET EA SPORTS FC™ 25?

You can buy EA SPORTS FC™ 25 on the official EA website and any of our authorized retailers.

The offer is available on PlayStation®5, PlayStation®4, Xbox Series X|S, Xbox One, or PC via the EA app, Steam or Epic (“Supported Platforms”).

The offer isn’t available on Nintendo Switch™.

WHAT’S INCLUDED IN THE UBER EATS | UBER ONE PACK?

Each Uber Eats | Uber One Pack includes includes 11 Rare Gold Player Items, rated 81 or higher. All items untradeable.

In-game content is available as long as online services for EA SPORTS FC™ 25 game are available. You can find more info on EA online features on our Service Updates page.

HOW MANY REWARDS CAN I REDEEM?

Each individual can redeem a maximum of one Uber Eats | Uber One Pack code per EA Account.

HOW WILL I KNOW WHICH REWARDS I RECEIVED?

• Launch EA SPORTS FC™ 25 on a Supported Platform and sign into the EA Account that you used to redeem your Uber Eats | Uber One Pack code.

• Enter Ultimate Team™ to see your rewards. You’ll see a pop-up message informing you that you’ve been granted Uber Eats | Uber One reward content.

• Go to the Store to claim your rewards.

The reward is limited to one per EA Account. They will be granted to your EA Account on the first Supported Platform that you used to sign into the game, after entering a valid unique code from the Uber Eats x EA SPORTS FC™ 25 promotion.

CAN I TRANSFER MY COLLECTED REWARDS TO ANOTHER EA ACCOUNT?

No. Once the reward has been granted to one EA Account, it can't be transferred to another EA Account.

MY CODE ISN’T WORKING? WHAT DO I DO?

Make sure you’ve entered all the digits correctly.

If you’re still having problems, contact the Uber Eats Customer Services team at help.uber.com.

I’M NOT SEEING MY UBER EATS | UBER ONE PACK IN MY GAME. WHAT DO I DO?

Make sure you’re logged into EA SPORTS FC™ 25 on a Supported Platform. The Supported Platforms are:

• PlayStation®5

• PlayStation®4

• Xbox Series X|S

• Xbox One

• PC via the EA app, Steam, or Epic.

The offer isn't available on Nintendo Switch™.

Rewards can take up to 24 hours to appear in-game. If you’re still not seeing the Uber Eats | Uber One Pack after 24 hours, check out our article to get more help.

HOW MANY TIMES CAN I ENTER THE PROMOTION AND HOW MANY TIMES CAN I REDEEM REWARDS?

Each EA Account can only redeem one unique code received from the Uber Eats x EA SPORTS FC™ 25 promotion.

IF I HAVE MORE THAN ONE EA ACCOUNT, WILL MY REWARDS TRANSFER TO EACH OF MY EA ACCOUNTS?

No. Your rewards will only appear in the EA Account that you’ve linked to redeem your Uber Eats | Uber One Pack unique code.

WHERE IS THE UBER EATS x EA SPORTS FC™ 25 PROMOTION AVAILABLE?

The Uber Eats x EA SPORTS FC™ 25 promotion is open only to residents of the United Kingdom, Germany, France, Spain, and Australia. This excludes employees of the Promoter, its agents and anyone professionally associated with this Promotion.

I’M NOT A RESIDENT OF ANY PARTICIPATING COUNTRIES. CAN I STILL ENTER THE PROMOTION?

No. As laid out in the Uber Eats Terms & Conditions, you can only enter the Uber Eats x EA SPORTS FC™ 25 promotion if you’re a resident of the United Kingdom, Germany, France, Spain, or Australia.

I MISSED THE PROMOTION CLOSING DATE, BUT STILL HAVE AN UBER EATS PROMOTIONAL CODE. CAN I USE IT TO REDEEM THE REWARD?

Check the info below to find out when the promotion closes in each participating country.

• Australia : 7:00 PM GMT on February 28, 2025.

• France : 7:00 PM GMT on February 28, 2025.

• Germany : 7:00 PM GMT on February 28, 2025.

• Spain : 7:00 PM GMT on February 28, 2025.

• United Kingdom : 7:00 PM GMT on February 28, 2025.

WILL I BE CHARGED FOR PARTICIPATING IN THE PROMOTION?

No. You won’t be charged any additional fees after claiming your reward, other than any data fees you may incur from your mobile network or Internet provider.

WHAT WILL THE PERSONAL INFORMATION I SUBMITTED BE USED FOR?

Any personal information collected in this Promotion by Uber will be processed in accordance with Uber’s Privacy Policy. Any personal information collected on the code redemption website run by EA will be processed in accordance with EA’s Privacy and Cookie Policy.

EA will also notify Uber of any unredeemed Uber Eats | Uber One Pack unique codes to send participants a reminder email before the UBER EATS x EA SPORTS FC™ 25 promotion closes.

HOW DO YOU DEAL WITH FRAUDULENT CLAIMS?

We take fraudulent claims very seriously and implement processes and checks to ensure all entrants comply with the Terms and Conditions.

DO I NEED TO DOWNLOAD OR INSTALL ANY ADDITIONAL SOFTWARE TO ENTER IN THE PROMOTION?

You’ll need:

• Internet access

• a valid email address

• an EA Account

• EA SPORTS FC™ 25 (sold separately) on a Supported Platform

• a compatible platform (PlayStation®5, PlayStation®4, Xbox Series X|S, Xbox One, or PC) (sold separately).

The offer isn’t available on Nintendo Switch™.

You won’t need additional software to enter in the Uber Eats x EA SPORTS FC™ 25 promotion.

WHEN WILL MY UBER EATS | UBER ONE PACK APPEAR IN MY GAME?

Your Uber Eats | Uber One Pack should be available in your EA Account and redeemable in EA SPORTS FC™ 25 instantly after completing the code redemption process.

If you were logged into the game while completing these steps, you’ll need to restart the game. Make sure you use the EA Account that you connected to redeem your Uber Eats | Uber One Pack unique code.

Rewards can take up to 24 hours to appear in-game.

If you’re still not seeing the Uber Eats | Uber One Pack in your game after 24 hours, check out our article to get more help and find out how to contact us.

If you don’t contact EA Help, the Promoter may choose to not reissue the reward or limit its value at their sole discretion.

We strongly suggest keeping your promotional Uber Eats | Uber One confirmation email until you’ve claimed your Uber Eats | Uber One Pack in EA SPORTS FC™ 25.

WHAT CAN I DO IF I CAN’T CLAIM MY UBER EATS | UBER ONE PACK IN EA SPORTS FC™ 25?

If your Uber Eats | Uber One Pack hasn’t appeared in EA SPORTS FC™ 25 within 24 hours after redeeming your code, check out our article to get more help.

We strongly suggest keeping your Promotional Uber Eats | Uber One confirmation email until you’ve claimed your Uber Eats | Uber One Pack in EA SPORTS FC™ 25.

MY CODE IS INVALID. WHAT CAN I DO?

Contact the Uber Eats Customer Services team at help.uber.com.

WHERE CAN I FIND THE FULL TERMS AND CONDITIONS?

The full Terms and Conditions are available on the official Uber Eats website.

HOW CAN I GET HELP ON A DIFFERENT ISSUE ON THE UBER EATS X EA SPORTS FC™ 25 PROMOTION?

Contact the Uber Eats Customer Services team at help.uber.com.

For help with other issues related to EA SPORTS FC™ 25, visit EA Help.

ACB Classification: M. Chance-based and in-game purchases, online interactivity, and chat.